致敬幕後英雄：三一優秀海外服務工程師和團隊

金秋十月，是豐收的季節。在這個收獲的月份裏，三一集團海外服務團隊同樣碩果累累，尤其在我們的服務工程師團隊中，更是湧現出了許多傑出的個人和團隊。今天，懷著激動的心情，讓我們一起分享收到客戶真誠感謝和表揚的工程師們的喜悅吧。

Golden October in autumn is the harvest season. In this harvest month, Sany Group’s overseas service team has also achieved fruitful results, especially our service engineer team, in which many outstanding individuals and teams have emerged. Today, with excitement, let’s share the joy of engineers who have received sincere thanks and praise from customers.

客戶感謝信獲得者

Customer thank you letter recipients

朱黃誌 Zhu Huangzhi

尼日利亞國區服務工程師朱黃誌，2024年10月在客戶島上項目駐點數日，指導客戶完成第一台450噸位的吊車組裝，並協助客戶順利完成第一次作業，後續為客戶提供係統化的操作培訓直至其可以獨立使用設備。通過尼日利亞第一台大噸位汽車吊的優質服務為三一打下了良好的客戶口碑，收到了客戶感謝信。

Zhu Huangzhi from Nigeria country region has spent several days at the customer’s island project station in October 2024, guiding the customer to complete the assembly of its first 450T crane, assisting the customer to successfully complete its first operation, and then providing systematic operation training for the customer until they can use the equipment independently. Through the quality service of the first large tonnage car crane in Nigeria, SANY has built a good customer reputation and received a letter of thanks from the customer.

逄磊 Pang Lei

津巴布韋服務工程師逄磊在接到礦區客戶的SKT90S寬體車因飛輪殼油封漏油、傳動軸螺栓斷裂故障被迫停在礦坑中心道路，阻礙了其他車輛的正常運行，急需售後維修的訴求後，立刻驅車4小時趕到現場，在滿是塵土的礦坑裏，頭頂炎炎烈日，在40℃的高溫環境中不間斷工作6小時，車輛順利修複並投入生產，保障了客戶產能需求。他在技術上一絲不苟精益求精，在工作態度上任勞任怨不計工作時長。其優良的服務態度贏得了客戶的表揚，為三一集團樹立了良好的企業形象。

Pang Lei, a Zimbabwe service engineer, received a request from a customer in mining area that his SKT90S wide-body car was forced to stop on the central road of the mine due to oil leakage in the flywheel shell seal and a broken drive shaft bolt, which hindered the normal operation of other vehicles and was in urgent need of after-sales repair, he drove four hours immediately to the scene, in the dusty pit under the scorching sun. Working continuously for 6 hours in a high temperature environment of 40 ° C, the vehicle is successfully repaired and put into production, ensuring the customer’s capacity needs. He is meticulous in technical excellence, and he is relentless in his work attitude regardless of working hours. The excellent service attitude has won the praise of the customer and established a good corporate image for Sany Group.

趙勝 Zhao Sheng

津巴布韋服務工程師趙勝接到礦區客戶電話，現場一台SY500挖掘機因挖機回轉異響，回轉時聲音很大，客戶反饋因津巴雨季降至希望我司服務人員盡快趕到礦區修複車輛。趙勝接到訴求後立即趕赴現場，確認問題後連夜趕往400公裏外的哈拉雷倉庫取配件，兩天內修複了客戶車輛，確保了客戶的生產需求。他的快速響應和忘我的工作態度獲得了客戶的認可，收到了客戶的表揚信。 

Zimbabwe service engineer Zhao Sheng received a phone call from a customer in mining area. An SY500 excavator at the scene made a loud noise when the excavator was rotating, and the customer feedback was that due to the rainy season in Zimbabwe, he hoped that our service personnel would rush to the mining area to repair the vehicle as soon as possible. Zhao Sheng immediately rushed to the scene after receiving the request, confirmed the problem and rushed to the Harare warehouse 400 kilometers away overnight to fetch parts, and repaired the customer’s vehicle within two days to ensure the production needs of the customer. His quick response and selfless working attitude won the recognition of the customer and received a letter of praise from the customer.

樊金圉 Fan Jinyu

尼日利亞國區服務工程師樊金圉收到礦區項目需求後第一時間響應，前往客戶現場，在當地網絡異常，溝通異常艱難的情況下，為客戶處理365H挖掘機顯示屏批量故障。他爭分奪秒，在客戶項目開工前順利解決了設備問題，秉承以客戶為中心，為客戶創造價值的服務理念，得到了客戶的高度肯定，並收到客戶感謝信。

After receiving the demand of a mining project, Nigeria service engineer Fan Jinyu immediately went to the customer site. Communication is extremely difficult due to the abnormal local network. To deal with the batch failure of 365H excavator display for customers, he raced against time to successfully solve the equipment problem before the start of the customer project, adhering to the concepts of customers first and creating value for customers, and was highly recognized by the customer and received a letter of thanks from the customer.

十月份優秀海外服務工程師

Excellent Overseas Service Engineers in October

Juan Carlos Vasquez Lumbi 

尼加拉瓜本地服務工程師Juan Carlos Vasquez Lumbi, 他努力奮鬥在一線，以最快速度解決市場上到達的4台sat40c鉸卡的問題，並向事業部反饋改善建議，得到客戶一致好評。

Nicaragua local service engineer: Juan Carlos Vasquez Lumbi. He worked hard on the front line to solve the problems of four SAT40C articulated vehicles at the fastest speed. He provided feedback to the relevant BU with improvement suggestions and received praise from the customer.

Roberto

墨西哥國區服務工程師Roberto積極跟蹤設備到達工地日期和時間，為了滿足客戶早上開工的要求，連夜開車經過5小時路程到達項目地並迅速完成SSP60C攤鋪機的安裝及調試工作。得到客戶對三一響應速度的認可。

Roberto, service engineer from Mexico country region, actively tracked the date and time of the equipment arrival at the site. In order to meet the customer’s requirements for starting work in the morning, he drove 5 hours to the project site overnight and completed the installation and commissioning of SSP60C pavers in a timely manner to meet the customer’s requirements. He has won the customer’s recognition for Sany’s quick response speed.

Zangar and Tglgat

哈薩克本地服務工程師Zangar/Tglgat，驅車1000多公裏，前往戈壁灘油田開采區，為哈薩克首套石油壓裂設備進行底盤保養，獲得客戶好評。

Zangar and Tglgat, Kazakhstan local service engineers, drove more than 1,000 kilometers to the Gobi oil field exploitation area to carry out chassis maintenance for Kazakhstan’s first set of oil fracturing equipment, which was well received by the customer.

郭誌明 Guo Zhiming

幾內亞服務工程師郭誌明，10月15日收到客戶一台245挖機單邊無法行走，正值非洲雨季，路況極差，驅車300公裏跋山涉水，急客戶所需，攜帶行走減速機到現場更換，從報修到維修完成，兩天時間解決問題，得到客戶領導的讚揚和對三一的肯定。

Guinea service engineer Guo Zhiming, has received our customer’s request on October 15, one side of a 245 excavator cannot work. During the Africa rainy season, the road conditions are very poor, he drove 300 kilometers over mountains and rivers, with a strong desire to meet the customer’s urgent requests. He carried a walking reducer to the site for replacement. It took him just two days to solve the problem. He was praised by the customer leadership and has won the customer’s recognition for SANY.

Service

未來的海外服務道路上，可能會伴隨更多的挑戰和機遇。我們堅信，隻要我們的海外工程師和團隊團結一致，向榜樣學習，發揚三一人“窮盡一切努力，將服務做到無以複加的地步”精神，不斷提升技術水平，就一定能夠在未來的工作中取得更加輝煌的成績。

The future overseas service road may be accompanied by more challenges and opportunities. We firmly believe that as long as our overseas engineers and teams are united, learn from the role models, carry forward the spirit of “make every effort to optimize service to the point of excellence”, and constantly improve the technical level, we will be able to achieve more brilliant achievements in the future work.

讓我們一起向優秀的工程師們致敬，繼續向他們學習，共同努力，用更加優質的服務夯實三一品牌，為客戶提供更卓越的服務，讓我們每個人都在這個過程中成長，為共同的理想和目標而奮鬥！

Let us pay tribute to the excellent engineers, continue to learn from them, and work together to consolidate the image of Sany brand with better service, provide customers with better service, let each of us grow up in this process, and strive for our shared ideals and goals.